Frequently Asked Questions

Everything you need to know about bringing Keel into your home.

What is the typical shipping timeframe for furniture?

Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and scheduled assembly.

Do you offer a warranty on your products?

Yes, all Keel furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.

Are your materials sustainably sourced?

Sustainability is at our core. We prioritize FSC-certified timber, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the planet.

Can I request fabric swatches before purchasing?

Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Portal' to ensure the color and texture match your space perfectly.

How do I track my delivery?

Once your order departs our warehouse, you will receive a tracking link via email. For freight deliveries, our carrier will contact you directly to schedule a specific delivery window.